Lowfield Primary School
Lowfield Primary School

Complaints Policy

From time to time problems may arise in school, please do not hesitate to talk to your child’s class teacher or the Headteacher if you have any concerns relating to the school and how it operates. It is hoped that concerns and complaints can be dealt with initially through discussion with the class teacher or Headteacher.

 

Section 23 of the Education Act 1988 allows parents and others to make a complaint if they think that the Governing Body or Local Authority is failing in its duty to comply with the legislation.

 

There are 3 stages:

 

  • The Informal Stage – The complainant should contact the Headteacher or appropriate officer of the Local Authority (the Headteacher will help to identify this person) to discuss the nature of the complaint. Should informal discussions fail to resolve the difficulty, the second stage is:

 

  • Formal Complaint to the Governing Body – This involves a written complaint to the Governing Body. If this too proves unsatisfactory, then there may be a need to proceed to the third stage.

 

  • Formal Complaint to the Local Authority – This will apply where the first 2 stages have failed to resolve the problem or where the complaint concerns the LA and therefore it would be inappropriate to refer to the Governing Body.

 

The Local Authority has produced some guidance on procedures to follow for complaints.

Click HERE for information and to be directed to their website.

Information on Sheaf Learning Trust.pdf
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School finishes 3:15pm

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School Holidays

Lowfield School Holidays and Training Da[...]
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Term Dates 2017-2018
2017-18 Term Dates.pdf
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Lowfield Primary School
London Road
Sheffield S2 4NJ

Tel: 0114 2552501

Email:

enquiries@lowfield.sheffield.sch.uk

Headteacher: Mr C Holder

Office/Business Manager:

Lisa Wainwriright

 Office Staff:

 Louise Colton

 Joanne Markham

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